How to Order

Ordering on Online Platform

Simply put, search for the items or products you seek by entering the product code in the search bar. If you want to browse and look around, navigate through our different categories and peruse through our collection. Once you like a product you want to buy, simply ‘Add to Cart’. Enter the relevant details; choose your shipping method and payment method. The last step would be confirming and placing the order and then you will be provided with your order number via email or a call from customer representative.

Order via Phone

Call us at our toll-free number 1.877.264.3717 (8AM to 9PM Mon-Fri EST) and our customer service representatives will guide you through the process. We recommend that you have all the information about the list of the items you want to purchase and your credit card information at hand. You will be asked to provide details such as your full name, phone number, the best time to contact you, complete shipping information, billing zip code, credit card details including card type, card number, expiration date, and the 3 or 4 security code. Upon verification .your order will be placed. The customer services representative will provide you your order number, which you can use when verifying the status of your order.

Order via Email

To order via email providing all information is crucial. We will ask you to provide us details, including style code, color, size, and quantity of the item(s) you want to purchase. Once you are satisfied with all the details email us at csr@justlabcoats.com. Please also include the billing and shipping address, phone number, and the best time we could reach you on call. A confirmation email will be sent to you with the complete shipping cost and taxes (if applicable) for your review and approval. For security reasons, we will call you for your credit card information, which includes the type of card, card number, expiration date, the billing zip code and the three-digit or four-digit card security code that is located at the back of the card. Unfortunately for international orders, we do not accept international credit cards and only accept PayPal as the method of payment.

Order via Fax

To download through fax , please download the order form available here. Complete the form and Fax it toll free to 1.847.594.1644. Our fax lines are open 8AM-8PM Mon-Fri EST and within 24 hours we will confirm receipt of your fax. Please include the best time to call you in case we need to verify information with you.

Order via Purchase Order

Currently, we only accept Purchase Order (PO) from the following:
1. Schools, colleges and universities – for a minimum order of $150
2. Government agencies and hospitals – for a minimum order of $250
For security reasons only those with complete and official documents will be accepted. Our accounting department will need to sort and verify with the Accounts Payable before approval. Also, free shipping is not available for Purchase Orders. We highly endorse shipping via UPS Ground for secure and guaranteed shipping, which you can monitor with UPS tracking information.